We have been taking our dogs here for years. One of our dogs has a lot of medical issues but is always well taken care of here. I've always trusted Dr Porter in treating all of our dogs because she's very personal and extremely knowledgeable. Highly recommend this vet.
We didn't have the easiest time finding a vet we liked in Boulder, so I'm glad we finally gave this place a try. A couple of years ago, we took our cat to a "cats only" vet in Boulder (that shall remain nameless), and they did veterinary surgery for our cat for a painfully and embarrassingly huge sum. VCA did a similar surgery but in a way that seemed much less traumatizing and painful for our cat and the whole thing ended up being a reasonable price. The folks at VCA are friendly, down-to-earth, and accessible. Plus, they were kind to our cat. (Believe it or not, the previous vet I mentioned seemed annoyed with our cat for some reason? But that's another story.) Anyway, bottom line, our 12-year-old cat is playing like a kitten again. He seems healthier and more energetic than he's been in years. No matter what kind of pet you have, I recommend this place wholeheartedly.
The staff at vca all pets are great!!! Everyone is so sweet and take their time to do what’s best for your pet. I brought my new puppy in for her first time vet visit and her vaccines and everyone that handled my dog was extremely kind and careful about making sure she was comfortable. I highly recommend taking your pets here. Side note, Dr. Tucker is the best!!!! She is very caring and makes sure to explain everything and note down important info if needed. We accidentally booked a vaccine appointment one week too early due to a miscommunication about my puppy’s birthdate, and Dr. Tucker made the appointment no charge even after checking my puppy and answering my questions.
VCA has been a disappointing choice. I've found that they are an alright clinic, but very bad in a few areas. My family chose the clinic because of the care club, and how affordable it is. However, it has been a hassle to use it. First, they cancelled the care plan with no warning. Didn't send me any info to let me know they needed a different card number for payment, or that they automatically cancelled the care plan because of this. No call, text, email etc to let me know this happened. And getting there is consistently a bad experience. Last time we were there, we had to sit in the parking lot for around 20 minutes after arriving before they called to come get our dog. My family just had an appointment set, and we have a 45 minute drive out of the mountains to get to the clinic. Traffic was bad on Broadway in Boulder. We tried calling 15 minutes beforehand when we realized we would be a bit over 5 minutes late, but got no answer. We wanted to know if we should waste our time to continue driving there. We were 7-8 minutes late when we got there, but still there before the 10 minute cut-off. Try calling to say we're here, get no answer again. And then try again, and finally get an answer when 11 minutes have passed. They say we're too late and have to reschedule. I understand what the rules are, and that it was our fault. But it felt really crummy driving that far and then being turned away because they didn't answer the phone multiple times. I know a lot of tech students, and I've heard some things about this clinic as well. I'm not a fan of their business practices. I feel they push treatments and procedures (fecals for example) as a business tactic. Overall, I would spend your money somewhere else.
This is the worst VCA and vet I’ve ever been to. The person you need to speak with is never available. They do not return calls in a timely manner. They do not take the time to check records to provide the correct service. I routinely visit only to have to visit again because some mistake has been made. Do yourself a favor and take your pet elsewhere.
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