I brought my car to Taylor Automotive for an electrical part installation that didn't even require opening the hood. (I normally do work like this myself, however, for this instance, I lacked the unique tools and narrow shoulders to work under the dashboard, near the pedals.) After paying my $125 bill(?), I tried leaving the parking lot and my car stalled. I returned to the garage lobby to speak with the person at the desk. Irked that I had just paid for nothing, I explained the situation to this person. This "person" then erupted - yelling, saying it was my fault, making accusations and a total scene in the lobby in front of other staff. I was mortified. I am a customer? How could this be happening? During the tirade, it was divulged that this person is, indeed, the owner. How could this person be a business owner? This person, the owner, was yelling in my face... I requested my money back to no avail and left. While I try to support independent businesses, I will be taking my car somewhere with qualified mechanics who treat customers with respect. I will NEVER take a vehicle to this place again and cannot recommend anyone else does either. I am a resident of the neighborhood in which this garage is located. It makes my skin crawl to walk near this place or think of this experience... Not sure the reason for any positive reviews. This owner is probably having the staff write them. PS - The word "person" was used throughout intentionally. Though this person was human and male, it was far from a man.
Had Super Duty worked on. Could not be happier!
Great guys, always get my classic cars aligned there, and have been happy with their work for over a decade! Highly recommend!
I went in for the 4 wheel drive issue they helped me. They sold me the parts at cost and fix my truck
Since coming to Colorado 5 years, I have trusted Taylor Auto for all of my repairs to four cars. Great people and service.
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