Taylor Automotive did a great job changing my oil, they got me in quick, was professional and efficient. I would recommend Taylor Automotive for your vehicle needs.
Great guys, always get my classic cars aligned there, and have been happy with their work for over a decade! Highly recommend!
I brought my car to Taylor Automotive for an electrical part installation that didn't even require opening the hood. (I normally do work like this myself, however, for this instance, I lacked the unique tools and narrow shoulders to work under the dashboard, near the pedals.) After paying my $125 bill(?), I tried leaving the parking lot and my car stalled. I returned to the garage lobby to speak with the person at the desk. Irked that I had just paid for nothing, I explained the situation to this person. This "person" then erupted - yelling, saying it was my fault, making accusations and a total scene in the lobby in front of other staff. I was mortified. I am a customer? How could this be happening? During the tirade, it was divulged that this person is, indeed, the owner. How could this person be a business owner? This person, the owner, was yelling in my face... I requested my money back to no avail and left. While I try to support independent businesses, I will be taking my car somewhere with qualified mechanics who treat customers with respect. I will NEVER take a vehicle to this place again and cannot recommend anyone else does either. I am a resident of the neighborhood in which this garage is located. It makes my skin crawl to walk near this place or think of this experience... Not sure the reason for any positive reviews. This owner is probably having the staff write them. PS - The word "person" was used throughout intentionally. Though this person was human and male, it was far from a man.
I took my car in for routine brake job and in return got a year worth of headaches. When I picked up my care after the brakes where changed I got a few miles and my care began to shake violently. I took it back and the left front brake pad had not been applied correctly. This was fixed however I continued to have issues with my front brakes causing constant shaking anytime i would brake. They replaced the brakes 2 times and could not correct the issue that was not present prior to taking my care to them for a routine brake job. The last time I took it to them the owner Rob was incredibly unprofessional, making rude comments and making me feel like it was my fault they could not figure out the issue. I have since taken it to the dealership where they have corrected the issue and I am able to brake without a vibration or shake. I can not recommend this shop.
This place is going down hill. My friend and I have taken cars here for years. A couple of years ago it was outstanding service. Recently my friend bought 4 new tires, and paid a premium price. She also asked them to check her brakes because she thought they were noisy. When she picked the car up she asked about the brakes. The guy said “oh there fine” although she suspected the hadn’t even looked. A few days ago she picked up a nail on the road and had a flat. When she went to put the spare on, it was flat. A real tire service shop would have checked that. Also when she took the car into another shop to get the tire repaired, the found the brakes were metal on metal. We’re done with this place!
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