This shop provides amazing customer service and quality repairs. I brought my 2002 Toyota Tacoma in for an oil change and mechanical inspection. The service agent kept me informed and updated throughout the entire process. They were happy to explain the necessary repairs they identified and to help me prioritize the order in which I had them performed. I am very happy with their level of service and the staff is friendly and professional. I would highly recommend them!
I just want to say I've never had a good experience with auto shops, and I've worked with many, but this was the best experience i've ever had and i'm so grateful for South Denver Automotive and Nathaniel for taking care of me and my car. I had to get it towed there the same day (because it was stuck somewhere it would've been towed otherwise) and they were able to take it immediately (I was told by other places they couldn't even let me tow it in for another week). The tow came within 20 minutes of me calling. I was denied by 3 other shops who wouldn't touch my Fiat, and Nathaniel was eager to say he'd be willing to try. They put in immense effort to diagnose my car's issues and kept me updated. I was able to get my car the very next day! As a woman who often feels manipulated and taken advantage of by mechanics, Nathaniel did not even so much as make me feel dumb for asking questions, which is a common female experience. He was polite, friendly, and not pushy in anyway. I can't speak on prices, because car's are always expensive and I don't have other shops to compare it to within Colorado, but I don't have any inclination that they were unfair. I plan to use this place going forward :)
The team gave me fast service, was up front about pricing, and kept me informed through the entire repair process via both photos and text description of their findings and what repairs would be necessary. To top it all off, I was out of town for work when the repairs were complete, and they drove my truck to my address for me since I was gone. Highly recommend!
At first I thought I’d found my new mechanic, but I was wrong. $500 wrong. I took my 2016 car in to get something specific replaced. Fine. To my great shock, when I went to pick it up, he told me the part didn’t need to be replaced (for a long time), and that’s why dealerships are bad. The ethical thing would’ve been to call the customer when you discovered the part was fine!! It’s infuriating to borrow money to get something done, think you’re trusting a new mechanic, only to find they think it’s more important to teach you that dealerships are bad instead of stopping the work, calling me, and asking if I wanted to continue. - At least I EXPECT dealerships to overcharge and be unscrupulous, that’s literally why I went to a different mechanic. He just proved he’s just as bad. It’s still lack of integrity. Plus, when I first went there to see about getting this done, he went out to look at my car. …But when I went to pick it up, and asked why they still replaced a working part, he said they couldn’t see the part without performing a scope—so what then was he looking at?? Nathanial seemed quite knowledgeable about cars, so it wasn't for lack of knowledge. Definite mistake on his part. Lack of integrity is why I will not return. PS. So it’s not all negative, I liked that they offered a Lyft home within 5 miles. And I’d taken my other car there to get oil changes for the past 15 years. But now there are new owners…
Moved to Denver in May of this year from out of state, and and so glad I have found an auto shop that I can trust for anything from oil changes to the unexpected. They have gone above and beyond to help me and my partner out when it comes to taking care of our cars. Top notch service all around!
For more information on our listings, advertising, coupons, and mailers, please contact us today!