I too have used this business with great success in the past. However my experience is not much different than the recent reviews found below. Not only has Tom failed to return my calls and email for the past four months he personally insulted me. After several attempts to contact Tom and coming to the realization that he is not capable I began requesting copies of my documents from the original sources. I was able to recover, with a great deal of effort and time, the documents needed to hire a real professional accounting firm to complete and file my return. I owe interest on money owed to the feds and state for 2021 due to Tom’s failure to fulfill his obligations to comunicate with me as his client.. I was able to find the front door unlocked on 7-13-22 at 1pm. I entered the business requested to see Tom and was informed that he is rarely, if ever, in the office. I sat down on the couch and let the young lady know that I would not be leaving without my documents in hand. In turn she dialed Tom and somehow magically was able to get Tom on the phone. She informed him that I was in the office and not leaving without my documents. He arrived ten / twenty minutes later (with an attitude). He fumbled around his office like a small child looking for my documents. Words were exchanged and he mentioned to me that he was “hot”. I questioned his use of the word hot. He explained that he was upset with me. That’s right he was upset with me. The above mentioned insult was received due to the fact that I hold him accountable. He laughed at me when I requested that he pay the interest owed to the fed and state. He then actually said to me these words “if you want I can help you with filing your return”. My reply "you had four months to call me back and help me buddy" is a less colorful statement than what I actually replied. I can see that Schumacher Accounting and Tax Service is in great decline. What Tom fails to see is that his total lack of communication causes the livelihood of others to be at stake. In my opinion Tom fails to see this because he is an individual who has never had to earn his keep. Tom only knows how to take from others. Schumacher Accounting and Tax Service will most likely be vacant and for rent soon. And Tom will most likely benefit from that as well. What a sham.
My wife dropped off my tax paperwork before the May deadline. I haven't heard from Tom since and I have left both voice and emails. I will be fined by both Colorado and the Feds because of this. At this time I just want my paperwork back, so that I do not have to recreate it.
I've been using Schumacher every year since 1985. Highly recommended!
Ron has prepared my taxes since the mid 80's and I can't say enough great things about him - unfortunately his son Tom has taken over the business. Tom, does not return calls or emails he has had my tax documents since April - with absolutely no communication despite many emails and phone calls. He has my completely hamstrung because he has everything I need to file my taxes and has not even attempted to call me back. I am at my wits end.
Come to Schumacher Accounting if you like it when people you have been paying money to for years ignore your emails until you write a bad review about them on Google. The accountant I was working with thought that his side project of opening a bar was a perfectly legitimate excuse for not returning emails and phone calls for months at a time.
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