Ron has prepared my taxes since the mid 80's and I can't say enough great things about him - unfortunately his son Tom has taken over the business. Tom, does not return calls or emails he has had my tax documents since April - with absolutely no communication despite many emails and phone calls. He has my completely hamstrung because he has everything I need to file my taxes and has not even attempted to call me back. I am at my wits end.
I've been using Schumacher every year since 1985. Highly recommended!
Come to Schumacher Accounting if you like it when people you have been paying money to for years ignore your emails until you write a bad review about them on Google. The accountant I was working with thought that his side project of opening a bar was a perfectly legitimate excuse for not returning emails and phone calls for months at a time.
Been coming to Kevin for about 7 years, this past year, he spent most of the appointment time talking about himself, and his personal life, so much so, that he submitted my tax form with my address totally incorrectly, a combination of my current and old street address. This mistake has cost me the ability to recieve my IRS stimulus check, or log into their web portal. I tried to contact him to have him resolve the issue, only to be told I'd need to submit a change of address etc on my own even though it was his mistake. Which I did, still no check (7/7/2020). I had paid over $530 in February to have my tax prep done by him only to have them turn around and offer NO help. Will absolutely not be coming back here. Be forewarned! They won't have your back if they make a mistake.
Looking for a top quality firm that values you, your business and your time? Look some place else. I have lost time with these people that I will never get back. Their incapability to return phone calls will be the least of your worries. You can count on empty promises and complete unprofessionalism. You will find better customer service at the bottom of the ocean. Take your money literally anywhere else and save yourself the headache.
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