Deeply disappointed: Rod arrived at my home through a home warranty service two weeks ago. After diagnosing the broken evaporative cooler, Rod determined the unit needed to be replaced and promised he'd follow up on the diagnosis with 2-10 Home Warranty (the warranty service) within 1 day, as required by the company’s policy. I paid the $100 service fee to Rod promptly, and looked forward to a speedy process with 2-10 Home Warranty. It has been 2 weeks, and Rite Way plumbing has yet to submit the diagnosis with my 2-10 home warranty service, a process that takes approx 15 minutes. I have called nearly 10 times (once per business day) to request action, but the Rite Way desk assistant repeatedly tells me she has left a message with "her boss", to no avail. I find it hard to fathom how over the course of 2 weeks, multiple messages are not received by "the boss". Meanwhile, average daytime temperatures in the Littleton, CO area have been upwards of 95 deg F, with indoor temperatures climbing to the high 80s (given the broken evaporative/swamp cooler). I am deeply disappointed with Rite Way's service quality, and can assure you that their tardiness will haunt you, particularly if you are relying on them for a simple service. The disconnectedness of the business, the poor communication, and the complete disregard to punctuality and their clients' concerns & comfort weigh heavily. In an era where retail service quality makes all the difference, I strongly dissuade you from doing business with them. Update (Dec 2018): never heard back from Rite Way, no follow ups, no clarifications, no word. I spent ~3 hours in total trying to speak with someone at their office and no one followed up. AVOID this business; I recommend “Priority Drain & Sewer”.
Riteway was recommended by our home warranty company to replace our central A/C unit. I did not like our warranty company at all and did a buy out, but liked Aaron and Mark so much we still hired them independently after having a few other contractors give us bids. They were honest, reasonable, and worked with our schedule. I would recommend them to anyone looking for A/C or heating services.
My family lives in a rural community and our home has baseboard heating (hot water). Our hot water heater is integrated into our boiler/heating system and is not your every-day run of the mill hot water heater that my husband would be able to easily replace at Lowe's or Home Depot. We found RiteWay on Home Advisor and they were prompt in their reply to our request, even though it was after business hours. During our initial appointment CJ went through exactly how our system worked with me. He provided a comprehensive explanation without talking down to me or dismissing my questions as unimportant. He provided reasonable options for us and presented us with an extremely fair quote (less than half of what another company quoted). He was patient and didn't pressure us for a decision while we accumulated the funds for the repairs, then, when we called to schedule, his crew was out within a few days. During all this his CSR/Office Manager was fantastic. She was communicative and helpful every step of the way. On the day of the repair his team arrived within the window of time that was provided and they completed the job quicker than anticipated. They were efficient, friendly and polite. My personal opinion is that RiteWay Plumbing and Heating is a hidden gem in the Douglas/Elbert County area and they have our business for the long haul. They were honest and respectful of our situation and we really couldn't ask for more in a group of service professionals. I've already shared their information with others... and will continue to do so as they have earned not only our business, but our referrals as well.
We went with Riteway who was recommended by our friend. We needed a new furnace and water heater in our home. After the fair estimate we were given I called them and was scheduled for the install. It didn't take as long as I thought it would to get on the schedule and have them out here to install. Rod and Mark showed up on time. Worked in a quick and efficient manner. We're courteous and professional. They cleaned up after themselves and left our home the way it was when they came in. Now we have hot water and heat for the cold days to come! Thank you guys so much! ! We will be recommending you as well.
I had scheduled to have my swamp cooler replaced. I received a call the day before my appointment to verify everything was all set. IT WAS NOT! The technician that came to replace it was on my roof working for 2 hours before he told me that they did not have the unit, causing me to lose a day of work. He left and said he had to reschedule. On the day before the reschedule I received another phone call telling me that I was all set to have it installed again. On the day of the SECOND ATTEMPTED install I receive a call from the technician 3 hours before my scheduled appointment to tell me that they AGAIN DID NOT HAVE THE UNIT. Once again I missed another day of work. At this point I am FRUSTRATED AFTER MISSING WORK TWICE due to Riteway's total lack of communication. I called their office again to speak with the owner CJ. I was told he would contact me, which HE NEVER DID. I understand that parts may not be available, but their communication with me was abhorrent. I would have appreciated honesty in that my unit was not available and would have been very happy to wait until it was in stock before rescheduling the install. I WOULD NOT DO BUSINESS WITH THIS COMPANY!
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