We have worked with RiteWay on two occasions: the installation of a Halo 5 and a minor repair to our boiler system for our heat. In both cases, we were thrilled with the work that they did and the folks that they sent out to help us. They are on our list of go-to people for plumbing!
Deeply disappointed: Rod arrived at my home through a home warranty service two weeks ago. After diagnosing the broken evaporative cooler, Rod determined the unit needed to be replaced and promised he'd follow up on the diagnosis with 2-10 Home Warranty (the warranty service) within 1 day, as required by the company’s policy. I paid the $100 service fee to Rod promptly, and looked forward to a speedy process with 2-10 Home Warranty. It has been 2 weeks, and Rite Way plumbing has yet to submit the diagnosis with my 2-10 home warranty service, a process that takes approx 15 minutes. I have called nearly 10 times (once per business day) to request action, but the Rite Way desk assistant repeatedly tells me she has left a message with "her boss", to no avail. I find it hard to fathom how over the course of 2 weeks, multiple messages are not received by "the boss". Meanwhile, average daytime temperatures in the Littleton, CO area have been upwards of 95 deg F, with indoor temperatures climbing to the high 80s (given the broken evaporative/swamp cooler). I am deeply disappointed with Rite Way's service quality, and can assure you that their tardiness will haunt you, particularly if you are relying on them for a simple service. The disconnectedness of the business, the poor communication, and the complete disregard to punctuality and their clients' concerns & comfort weigh heavily. In an era where retail service quality makes all the difference, I strongly dissuade you from doing business with them. Update (Dec 2018): never heard back from Rite Way, no follow ups, no clarifications, no word. I spent ~3 hours in total trying to speak with someone at their office and no one followed up. AVOID this business; I recommend “Priority Drain & Sewer”.
This company rocks. Installed a new furnace and a hot water tank in 2016. Called this past month for a free checkup. On time. Professional. Courteous and best price of anyone. Have recommended them and would use them again.
Despite some negative reviews I decided to go with Rite-Way. The new management and office staff are polite and timely. Jessica called me back day of with my schedule options. When I had my a/c serviced I was greeted by Mark on time and with professional mannerism. He got my a/c running again and we couldn't be happier! I have referred them to a couple of my friends. I will be using them for my bathroom project next month!
We went with Riteway who was recommended by our friend. We needed a new furnace and water heater in our home. After the fair estimate we were given I called them and was scheduled for the install. It didn't take as long as I thought it would to get on the schedule and have them out here to install. Rod and Mark showed up on time. Worked in a quick and efficient manner. We're courteous and professional. They cleaned up after themselves and left our home the way it was when they came in. Now we have hot water and heat for the cold days to come! Thank you guys so much! ! We will be recommending you as well.
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