Was referred by family, and friends in the industry. Scheduled an appointment for 815 to have them reset/relearn the idle after some parts were replaced. Showed up at 810 to check in. Gentleman was very polite, took down my notes, talked me into spending more money on diagnostics, and asked if I was dropping it off. I stated that I would be waiting for the car, and I had to be to work by 1. I got a very confused look followed by awkward silence. Check in was completed by 815, and I found a seat in their waiting room. 945 rolls around and my car hasn't moved. I called for a lift and told them I would be back in a bit. 1145 rolls around and no word on my car so I call. The lady that answered the phone informed me that the tech had either just gone to lunch, or was on lunch break, and that I would hear something soon. 1220 I showed up, and politely stated "I'm here to pick up my car." Guy asked me "Did someone call you and tell you it was ready? The Tech is still working on it." I told him no and reminded him that I needed to be to work by 1. Immediately I was made to feel like I was in the wrong, and had screwed up their entire day. I was not charged anything, and rightfully so. I will not be recommending this place, and the people who sent me have already decided to find somewhere else to take their business. What was the point of making the first appointment available in the day, if the car isn't going to get seen until an hour before it needs to be returned. If this is how they treat their new customers, I can't imagine how they treat their current one's. Especially walking in, asking for a specific service, and being pushed into spending more.
Ashley
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February 23, 2023
So happy with my great experience! Submitted an online appointment request before hours at 6:22 am, received a confirmation call at 7:54 am - impressive! They were able to get me in a day earlier than planned. Pleasant service at check-in and thankful for the shuttle service. I received a detailed inspection report with photos and a phone call with recommendations and pricing before services were preformed. Car was ready a day ahead of expected timeline - wow! Superior service, will definitely trust my car with MVA again!
Kristy Vazquez
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September 06, 2022
Mountain View is full of good and honest mechanics. They have done a great job with great prices, are always friendly, and their service is prompt. My husband and I both bring our cars here and will continue doing so!
S D
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January 02, 2023
Long story short, had a vehicle towed here because of previous positive experiences with them. But they wanted to charge hundreds of dollars more ($1100+ and diag fee) for what other shops are charging only several hundred for the identical job (parts and labor, all documented). Not to mention another $5k of work they recommended.
Expressed surprise and disappointment to them regarding the pricing, informed them about the lower quotes, and after a diagnostic fee, had the car towed elsewhere to have the work done. This evidently was not appreciated, judging from unprofessional derogatory typewritten comments on the paid invoice, also a bit surprising.
But good to know who they are in order to avoid in the future, and glad to be back on the road at a fraction of the cost they quoted, even after towing and diagnostic fee.
Geoffrey Foster
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September 03, 2022
Got an oil change recently, service was fast, but for the day and a half that followed I kept smelling gasoline when I drove, especially when the A/C was on. Finally, the next evening, I lifted my hood and found that the cap to the oil tank was off and sitting under the hood (see pictures). This was potentially dangerous because when you breathe in gas, you are also breathing carbon monoxide. I realize it was a simple mistake, but it doesn't make it any less dangerous. Please be more careful.
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Was referred by family, and friends in the industry. Scheduled an appointment for 815 to have them reset/relearn the idle after some parts were replaced. Showed up at 810 to check in. Gentleman was very polite, took down my notes, talked me into spending more money on diagnostics, and asked if I was dropping it off. I stated that I would be waiting for the car, and I had to be to work by 1. I got a very confused look followed by awkward silence. Check in was completed by 815, and I found a seat in their waiting room. 945 rolls around and my car hasn't moved. I called for a lift and told them I would be back in a bit. 1145 rolls around and no word on my car so I call. The lady that answered the phone informed me that the tech had either just gone to lunch, or was on lunch break, and that I would hear something soon. 1220 I showed up, and politely stated "I'm here to pick up my car." Guy asked me "Did someone call you and tell you it was ready? The Tech is still working on it." I told him no and reminded him that I needed to be to work by 1. Immediately I was made to feel like I was in the wrong, and had screwed up their entire day. I was not charged anything, and rightfully so. I will not be recommending this place, and the people who sent me have already decided to find somewhere else to take their business. What was the point of making the first appointment available in the day, if the car isn't going to get seen until an hour before it needs to be returned. If this is how they treat their new customers, I can't imagine how they treat their current one's. Especially walking in, asking for a specific service, and being pushed into spending more.
So happy with my great experience! Submitted an online appointment request before hours at 6:22 am, received a confirmation call at 7:54 am - impressive! They were able to get me in a day earlier than planned. Pleasant service at check-in and thankful for the shuttle service. I received a detailed inspection report with photos and a phone call with recommendations and pricing before services were preformed. Car was ready a day ahead of expected timeline - wow! Superior service, will definitely trust my car with MVA again!
Mountain View is full of good and honest mechanics. They have done a great job with great prices, are always friendly, and their service is prompt. My husband and I both bring our cars here and will continue doing so!
Long story short, had a vehicle towed here because of previous positive experiences with them. But they wanted to charge hundreds of dollars more ($1100+ and diag fee) for what other shops are charging only several hundred for the identical job (parts and labor, all documented). Not to mention another $5k of work they recommended. Expressed surprise and disappointment to them regarding the pricing, informed them about the lower quotes, and after a diagnostic fee, had the car towed elsewhere to have the work done. This evidently was not appreciated, judging from unprofessional derogatory typewritten comments on the paid invoice, also a bit surprising. But good to know who they are in order to avoid in the future, and glad to be back on the road at a fraction of the cost they quoted, even after towing and diagnostic fee.
Got an oil change recently, service was fast, but for the day and a half that followed I kept smelling gasoline when I drove, especially when the A/C was on. Finally, the next evening, I lifted my hood and found that the cap to the oil tank was off and sitting under the hood (see pictures). This was potentially dangerous because when you breathe in gas, you are also breathing carbon monoxide. I realize it was a simple mistake, but it doesn't make it any less dangerous. Please be more careful.