I've been bringing my dog to this practice for about a year. Previously, we had been going to a vet closer to our home, but it had become difficult to get an appointment there. I've been very happy with the care my dog has received and the service I have received. We see Dr. Korner. I like her and all the techs that have worked with us. It's easy to make an appointment. I like being able to use the app to access information, schedule, request refills, etc. The facility is spacious and comfortable with enough parking. I appreciate that there are many places to walk my dog around the building before and after our appointments.
New to the area with three chihuahuas, one senior with heart and liver issues, LoneTree Vets felt like family. Listened with kindness and empathy.
I am not impressed with the front desk staff. I booked a grooming appointment 2 months ago and was told 8:30 specifically, which I booked on my business calendar. When we arrived I was told that we had to reschedule because we should have been there 30 minutes earlier. After a two month wait. And yet, when we arrive for our other (many) vet appointments, it's the norm for me to have to wait 40-60 minutes before we're seen. If you're going to be so stringent with your timing rules, you need to join into that accountability. Very sad to leave this review after using this vet for 15 years. Clearly, customer service is not on their radar.
Drs Moyle, Voss and the team do a wonderful job of taking care of our dogs and recently spent time with us and our lab, Ruby, when she sadly, developed cancer and had to be put to sleep. We never feel they are trying to rush our appointments and always follow up on the phone after our appointments. We are grateful we found this great team of veterinarians.
Great Vet in Lonetree Colorado. The Dr.'s are always informative, and they do not rush you through and want to make sure that your pet is taken care of. They have services including Vet, Boarding, training and Grooming at this site.
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