Brought my dog here to get her annual exam and needed vaccines. Everything went well. We made an appointment ahead of time, didn’t wait too long and the doctor and nurse working were friendly and helpful.
Worst customer service. Have tried calling and first the receptionist is so rude and answered with the worst attitude "(grunt) can you hold or are you calling for the groomer!?" I said I could hold. She put me on hold then 2 min later picked up to just hang up. Tried calling a second time. Same thing same NASTY attitude. Tried calling again and now can't even get through. Absolutely the WORST customer service. I guess I dodged a bullet by simple not getting in event for a visit. Can't imagine being a costumer. If the manager ever reads this. Get a better receptionist.
I made a wellness appt for my pup about 3-4 weeks in advance. The day before my appt, I get a call from the clinic asking if I can come in sooner or later (which I didn’t mind) and we worked out a time. I arrived at my scheduled time, we were checked in and put in a room. After over 20 minutes of waiting, no one had come to see us. When I stepped out of the room to ask the front desk clerk if someone would come by, she was apologetic and said she would grab a nurse.The nurse came by minutes later and explained that they had someone call in and they were still tending to the 11 am appt (it was after 12:30 at the time). I had questions for the vet and she stated she’d go grab them to come by. Another 15 minutes go by and no one came to check on us. There was no one at the front desk, so I walked out and left very frustrated. I understand many places are understaffed, but they could have called to let patients know they were running behind, or offered to reschedule. Instead it looked like they were unorganized and not respectful of their patients time.
Called with an urgent pet need. I was nervous to find new vets in the area, but the website seemed like a compassionate guy worked there. So glad I went with them 💓 & not major pet stores to try to save a buck. It probably would have been just as much, or more- for the care my kitty needed . Most important, they listened. They were compassionate & understanding of my kitty's needs. Agreed to do what Kitty needed & not everything kitty needs done, so Kitty could feel comfortable with healing. Sedation always is a hard choice for an owner, but I am glad we did- & not have Kitty be awake for that. Kitty is now healing nice & seems hyper & wants to rejoin everyone. They explained all after care plus paperwork for my ADHD brain, so it was clear even by the time we got home. I was relaxed knowing my kitty was in the best hands locally. I 💯 believe the vet/team wouldn't agree to sedation if they thought there was going to be an issue. For a girl who gets nervous who handles her pets, I am so fortunate & glad GVP is close by & I trust them. We know difficult situations with pets don't always have great outcomes, but I do know/feel they have compassion for the pets & owners. That goes a long way. Thank you for being there for us.:)
Saved my pups life…. I went to two other vets, they didn’t know what was wrong with him, I brought him here and they found a golfball sized tumor in his throat, and had it removed within hours of diagnosing it. My dog would have died in days if they didn’t find it. Most thorough vet ever…we are so thankful!
For more information on our listings, advertising, coupons, and mailers, please contact us today!