This place is top notch, 100%! I’ve used them in the past, but found myself trying to get my AC fixed with mechanics listed on my warranty list. After several mechanics could not properly diagnose, fix, or get my warranty claim approved, I went back to the place I trust. The value and customer service you receive is worth paying a higher deductible. They were able to diagnose and get my warranty company to pay! After a year of no AC in my car, it is finally fixed!!! They are quick, efficient, and care about their customers. As we know, this kind of service is non existent nowadays. Big shout out to Dan! He knew phone calls were difficult with my job, but kept me informed daily through text and email. I appreciate good service and will never stray again! Highly recommend!
I've been a customer for years and always been happy with the service. Recently, my car started displaying multiple warning lights on the dashboard, so I took it in. Matt was extremely helpful and knowledgeable. The Franklyn team determined what the issues were and reviewed them in as much detail as I requested. When I asked Matt how to take the best care of my vehicles for maximum longevity, he gave me multiple recommendations and explained the logic behind each one. It was extremely helpful to learn about the attributes of different oils, the importance of valve cleaning for direct-injection engines, and more. It is clear he REALLY loves automotive mechanics and helping customers. Thanks, Matt and team!
Extremely pleased with my appointment at Franklynn Automotive. The process was extremely smooth and easy. They were very transparent about everything going on with my car and gave detailed feedback with suggestions. Matt and Steve were very helpful in getting me setup and communication was clear. I would recommend Franklynn Automotive to anyone who wants trustworthy service! Thanks to the team at Franklynn!!
I recently visited Franklynn Automotive for some much-needed and long overdue repairs on my car, and the experience was so so refreshing. It's not easy to find an auto shop that combines expertise, a genuine concern for their customers, and most importantly honesty, but they excel in all areas. They truly value their clients and strive to build long-term relationships based on trust and transparency. The fair pricing and detailed and easy to digest explanations of the repairs were a testament to their dedication to providing an exceptional customer experience. I wholeheartedly recommend them to anyone seeking an auto shop that is honest, fair, and committed to delivering top-notch service!!!
I was recommended to visit Franklynn Automotive for some repairs on my car, and the experience was nothing short of outstanding. The staff at Franklynn took great care of my car and ensured that the immediate necessary repairs were done quickly. I will be coming back to Franklynn Auto because of their honesty and fairness in their work and diagnoses. As a woman and someone with limited knowledge about cars, I find it difficult to understand the technicalities and find a shop that won’t take advantage of my ignorance. They explained the problems with my car in a way that even an inexperienced person like me could comprehend easily. They patiently answered all my questions and gave me clear explanations and left me feeling confident in their expertise. I highly recommend Franklynn Automotive to anyone in need of auto repairs because of their exceptional service, honesty, and dedication to customer satisfaction which makes them a standout choice. I am grateful to the entire team for their professionalism and for taking such great care of me and my car. They have most definitely earned a loyal customer in me.
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