I got a carwash on May 9th, 2022 @ about 5 PM I had to go through the car wash twice as there was soap still on my car after the first wash. when I was going through the car wash the second time I noticed that my passenger side mirror was bent towards the front end of my vehicle. once I was out of the car wash I got out of the vehicle to flip my mirror back. when I checked the mirror it was damaged the top part of the mirror was broken off the back cover panel had scratches deep enough to show the black plastic underneath and the lower panel was just hanging there. And the mirror would not move. I filed a damage report with the store manager Mark. He let me know that the district manager needed to review the footage and would reach out. Mark finally reached out on 5/17 via email saying that the damage I claim is not consistent with how the equipment functions and they will not make any reparations or repairs for my vehicle. I just bought my 2016 4 runners and it was in perfect condition some would say she was/ is a pavement princess. I have called and emailed and the district manager Brandon Young still has yet to reach out to me and it is now 6/30. I have called headquarters and they say they don't handle that, that the store does and there is no one else I can contact. Do not use this place they do not care about their customers and they don't care and will deny all damages the car wash does to your vehicle.
Super disappointed in this car wash location. The only reason I didn’t give it 1 star is the place seemed well kept, clean and they were open until 8. I did not try their vacuums so no comment there. However as a car wash I was completely unimpressed. Paid for the $21 ‘wash, wax & wheels’. First, no tire polish or anything (seen in the pictures) the bugs/grime on the hood was barely changed, back of the mirrors look like they were not even washed and you can see scuff marks on the vertical support to the side of the windshield where it did not even get it cleaned! Honestly this wash was no better than the self wash spray off. I’ll try somewhere else next time.
Not pleased at all with with my $21 car wash. The wash missed all of the area around the vehicle badging and license plate. It also came out dripping wet after the air dryer and ended up spotty. I will use the spray off across the street from now on. Over there $5 and a drip dry yields better results. Very disappointing!
Car wash seemed very nice at first but when I got home and started detailing my vehicle I noticed that there are now several chips in the hood (white spots in attached photo) and the passenger side is full of scratches. The vehicle is brand new and this is the first time it has been through a car wash. The staff did not seem to be very helpful while I was at the car wash and they seemed to be rather short with people. Not impressed and would not recommend.
This is a great place to get your car washed. They do a great job and the employees are super friendly!!!
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