Dr. Haley is amazing. Had to come in to have nails trimmed and check up. She is very personable and passionate about what she does. The tech was just as friendly and caring. They definitely take your animals care seriously. Very grateful to have them close.
Maegan Martin-Orr
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March 16, 2023
DO NOT GO HERE unless you enjoy being harassed for money throughout your WHOLE visit.
Wow such a disappointment dealing with the front desk staff, really put the final sour taste in my families mouth. We have been going here for years but tonight a simple visit turned into a nightmare. Heather and Jennifer harassed me the whole vet visit even when they were speaking to me about treatment making sure to get their MONEY. I couldn’t believe the audacity of these two women being so rude to get money that nobody could even determine the price until we were done with the visit.
Typically in a business it should be the appointment then the money. Apparently here they need the money so bad they must make sure to get it before you even leave. I didn’t like how the front desk staff treated us and my dog. They made us felt uncomfortable and an unnecessary burden to their business. Heather and Jennifer should truly learn manners, how to treat customers, respect with kindness, and consideration for all pet owners when communicating money.
Do not tell us someone left earlier in the day without paying and made us feel as though we would do the same thing, this was so rude and shows this business wants MONEY ONLY.
Patty Kelley
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September 09, 2022
I took my dog there for the first time yesterday. All of the employees went above and beyond to get me an appointment. All employees were extremely informative, helpful and polite. I will continue to take my animals there. They truly care about your pets there and that's hard to find an event nowadays. Would recommend them to anybody who needs a vet.
Caelin Middleman
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September 30, 2022
We had to leave this vet. The lack of consideration for a working person's schedule was so infuriating. The way they treated my dogs was frustrating (treats to other pups in the waiting room, but not mine). The unprofessionalism was abhorrent. When they brought my little dog out from surgery in May the vet said "It's not my best work." Understatement of the year! They had had her all day since 8 am and had clearly rushed her surgery at the end of the day. My little baby looked like Frankenstein and what kind of vet says that! We should have left then, but we didn't.
We got our other dog some vaccines and when we came in two weeks later for the boosters they didn't have one of the two in stock. I could have been notified that this was the case before I left work early for this appointment. Then when told to come back a few days later, we waited over 30 minutes to get these boosters and was then told that the OTHER one was out of stock. Again, I had left work early for this appointment and should have been notified that the vaccines were not in stock prior to the scheduled appointment time. At that moment we got our records and left for good. We are now much happier with our new vet.
Matt Harper
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January 03, 2023
We bring our 8-yr old dog here for extended stays during vacations and also for grooming services. He has been known in the past to be snippy with groomers. They have worked well with him and he now does great and doesn't bite anymore. We like the results and he always smells terrific when he's done! I do appreciate that they're connected to the vet clinic, should something come up.
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1320 Virtuoso Loop, Castle Rock, CO 80109, USA
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Dr. Haley is amazing. Had to come in to have nails trimmed and check up. She is very personable and passionate about what she does. The tech was just as friendly and caring. They definitely take your animals care seriously. Very grateful to have them close.
DO NOT GO HERE unless you enjoy being harassed for money throughout your WHOLE visit. Wow such a disappointment dealing with the front desk staff, really put the final sour taste in my families mouth. We have been going here for years but tonight a simple visit turned into a nightmare. Heather and Jennifer harassed me the whole vet visit even when they were speaking to me about treatment making sure to get their MONEY. I couldn’t believe the audacity of these two women being so rude to get money that nobody could even determine the price until we were done with the visit. Typically in a business it should be the appointment then the money. Apparently here they need the money so bad they must make sure to get it before you even leave. I didn’t like how the front desk staff treated us and my dog. They made us felt uncomfortable and an unnecessary burden to their business. Heather and Jennifer should truly learn manners, how to treat customers, respect with kindness, and consideration for all pet owners when communicating money. Do not tell us someone left earlier in the day without paying and made us feel as though we would do the same thing, this was so rude and shows this business wants MONEY ONLY.
I took my dog there for the first time yesterday. All of the employees went above and beyond to get me an appointment. All employees were extremely informative, helpful and polite. I will continue to take my animals there. They truly care about your pets there and that's hard to find an event nowadays. Would recommend them to anybody who needs a vet.
We had to leave this vet. The lack of consideration for a working person's schedule was so infuriating. The way they treated my dogs was frustrating (treats to other pups in the waiting room, but not mine). The unprofessionalism was abhorrent. When they brought my little dog out from surgery in May the vet said "It's not my best work." Understatement of the year! They had had her all day since 8 am and had clearly rushed her surgery at the end of the day. My little baby looked like Frankenstein and what kind of vet says that! We should have left then, but we didn't. We got our other dog some vaccines and when we came in two weeks later for the boosters they didn't have one of the two in stock. I could have been notified that this was the case before I left work early for this appointment. Then when told to come back a few days later, we waited over 30 minutes to get these boosters and was then told that the OTHER one was out of stock. Again, I had left work early for this appointment and should have been notified that the vaccines were not in stock prior to the scheduled appointment time. At that moment we got our records and left for good. We are now much happier with our new vet.
We bring our 8-yr old dog here for extended stays during vacations and also for grooming services. He has been known in the past to be snippy with groomers. They have worked well with him and he now does great and doesn't bite anymore. We like the results and he always smells terrific when he's done! I do appreciate that they're connected to the vet clinic, should something come up.