Great customer service. My 16 yr old dog is having trouble with his stomach. But luckily I have a great team. They come to your car and treat your pet like one of theirs.
As for the care our dogs receive when we board them at paws pet resort, they are well cared for. We have used their boarding services many times and always been happy with the care, attention and playtime our dogs receive. However, for their first stay this summer there, the charge was much higher. Apparently they upped their fees, never conveyed that when we booked, and the website still shows their old rate at $79/night for 2 dogs (upped rate is now $90/night) so we had no idea the rates had gone up since we used them last summer. Then we were charged $50 for "late pickup after 1pm". Again, this charge was not explained to us at time of drop-off, we've not incurred this fee on prior stays, and nowhere on the website does it state pickup times or late pickup charges past certain times. Brooklyn clinic, please update your website and be transparent with your customers on your charges, fees, and pick up times.
Dr. Deb did a wonderful job of escorting my poor, sick kitty into the next life. The transition was softened by the caring attention she gave my pet and myself. Much appreciated.
Took amazing care of my dog and her needs. Friendly staff and communication was informative and direct.
Dr. Deb and Dr. Kathy have been caring for our dogs for many years. Most recently, we have had sick elderly dogs that they cared for, who are no longer with us with their loving help. These doctors are so caring and professional toward our dogs at all times. We now have 2 young dogs! We know they will be cared for with as much gusto and love as our dogs in heaven! Thanks Brooklyn Vet Clinic for your hard work!
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