Second time boarding my cat here. I had the unfortunate experience of leaving my beloved cat at this pet boarding hotel, and it was an absolute nightmare. They left my poor buddy in a frigid, barren box with no hiding place, toys, or even a blanket. He was shivering behind a silver litter box. It was like they couldn't care less about the well-being of my pet. This place is a disgrace to the concept of pet boarding, and I wouldn't wish it on anyone. One star is too generous for this establishment. Avoid at all costs! I see positive reviews for the dog boarding but the cat boarding room is borderline neglectful. If you want to leave your cat in a box the size of a microwave in Antarctica, this is for you. We are home and luckily he’s doing better now. Never again.
Best Friends Pet Hotel is the best place to bring your dogs for doggie daycare or boarding. I would never bring my dog anywhere else! The staff are great, down to earth, and really care about your pets and their needs. I highly recommend!
Long and the short, we had an urgent need to board our cat and Best Friends was wonderful in squeezing us in. They took excellent care of our little man, and sent updates while we were out of town. Will DEFINITELY be back. Staff was absolutely amazing.
Normally I do not write reviews, but the grooming services here I would not recommend. My dogs hair on her face was cut wayyy shorter than I anticipated it looking after I asked for just a trim, which is fine, hair grows back. Just not a cute look for the time being. The hair under her chin is uneven by probably 3/4 of an inch. She had a nick on her stomach. Her tail was not trimmed or brushed out at all. She smelled dirty when I picked her up and ended up having to give her a bath when I got her home. All the ladies I talked to were nice. I was just disappointed with the services and will not be returning.
They took excellent care of our cat while we were out of town. The boarding space for cats is quiet, and the caretakers were able to expand our pet's boarding space since it wasn't too busy that week. Huge thanks to the staff for using the Rx food and the sensitive-paws litter we brought with our cat, too.
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