I chose Atlas when they were a different group name and chose them based on their reviews. I had meetings and promises from them. They promised many things - doing my books, etc...but, by Sept 2020 -- still -- not one month of my 2020 books were finished. I was super patient with them and got pushed back for months -- excuses being because of the pandemic. I never once received a returned call or email asking what was going on --except I continued to get their emails about scheduling meetings at the beginning of Dec/Jan 2021so they could do my 2020 taxes. I would reply - are you kidding? How will you do my taxes when you still haven't even started my books. They are completely unprofessional. I finally hired an incredible bookkeeper and a CPA who actually do what they say and give me monthly reports on time. The reviews do not at all match the experience I had with this group. So disappointing.
Poor customer service. Some of the staff we worked with were wonderful and kind, but when things were overlooked and not tended to, it hurt our small business, and Laura was less than kind and helpful about it. Sad to leave them after three years, but looking forward to having helpful accountants to give us what we truly need.
Very prompt and professional. They did, in a week, what my other CPA couldn't accomplish in months. I am thankful for the entire ATLAS team!
I have to say - I am blown away, and it takes a lot to do that with me. I have used them for 2 years now for a problem with the IRS that they knocked out of the park and saved me thousands, as well as just for yearly tax filing. I have worked with two different folks and both of them were excellent - the latest being Aaron who was not only proactive in his questions and tax advice, but has gone above and beyond to give me some referrals in some other areas on my business. Would definitely recommend to anyone.
They have prepared our tax returns for several years, and they are accurate & timely.
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